Remote Working (Thin Client)

It may only be required to allow staff the flexibility to work from home, or it may be needed to allow geographically separated staff to operate as a coherent team. Whichever it is, Vaughan Data Systems are able to offer all of the connectivity, security and systems functionality you require to allow your workers freedom to work anywhere. We use similar systems ourselves and are in the position to host the applications for remote access and disaster recovery.

Some of the benefits of Remote Working include:

• Reduce Costs
• Gain flexibility
• Ease of management
• Improve staff retention

The key to successful remote working is to make the system simple to use, and identical to the way users work at the main office with the same application response times. To achieve these goals the technology has to handle the restrictions of limited bandwidth, and be supportable on-line from a central location.

Vaughan Data Systems therefore utilise the following techniques:

• Extensive use of thin client (Citrix and Java) where computing power is at the main site and only screen and keyboard information is transferred.
• Where possible, browser based access to reduce local support resources.
• Database changes are on-line, or at least synchronised.
• Operating systems allow access from support staff (such as Microsoft XP or VNC).
• Security arrangements made to satisfy company policy.
• On-line messaging and video facilities (such as Messenger)
• VPN techniques to allow access from any location.
• Wireless technologies to connect home systems or SmartHouse UK home wiring solutions.
• Router equipment is low cost and remotely managed.
• Voice and video transmissions are equivalent to office use – even as far as call/contact centre agents where telephony and voice applications are integrated.
• IP telephony techniques used where applicable.

The Vaughan Data Systems Remote Worker solution provides the remote site identical ‘touch and feel’ as the office based user, even though the techniques and technologies can be very different